Shapiro Diamonds

We love our rings but the service wasn't great. We were repeat customers but it took several days/weeks to get a return phone call or email. We ordered our rings in January and didn't get them until just before the wedding in mid-March. Lance is very friendly and a talented jeweler but I think he needs some addition administrative help in order to have a better service level. Would recommend solely on the product.

I had a great experience with Shapiro Diamonds. I wanted a wedding band to match my unique engagement ring so I began researching custom options. It was going to be more cost effective and I would get exactly what I wanted by going the custom route. Lance quickly responded to my inquiry with a quote and was extremely positive about being able to produce what I was looking for. He was always prompt and available via phone (although, never as inclined to communicate via email as I would have liked). He was also quick to make appointment time for me at all points in the process. He needed my engagement ring throughout the process so that the band would match perfectly to the measurements of my existing ring and while I was sad to part with it for a whole month, he got it completed in just 3 weeks! In that time, in addition to creating my custom band, he cleaned and repaired some scratches on my engagement ring, without having been asked or anything! Just to be kind and show his quality of service. My custom band is beautiful! It's a little tight and he immediately offered to re-size it for me.

Lance worked with my husband on my engagement ring and I worked with Lance on my husband's wedding ring. Both rings are terrific! My engagement ring is beautiful and the perfect style for me. The quality and workmanship are top-notch! For my husband's wedding ring, I had in mind a fairly simple band but with certain details; Lance had the ring custom-made just for us and my husband is thrilled with it! I would definitely recommend Lance and staff for their excellent work and customer service!

My engagement ring was purchased through Lance at Shapiro Diamonds. My fiance had done a lot of research regarding the unique cut of center stone I wanted, and Lance was the only one in the DFW area able to deliver a quality stone at a good price. I am very happy with my engagement ring, the only issue I've had is one tiny diamond on the pave band fell out a couple of times after I had the ring resized. However, since the last time Shapiro diamonds sent the ring to their workshop to be fixed, this hasn't happened again (and it's been over a year!) Overall very pleased with my experience at Shapiro Diamonds.

Worked with Lance on my engagement ring, my wife says that she felt pressured the entire time though we are both happy with the end result. Tried to set up an appointment to get bands made up after several weeks with delayed response and canceled appointments I feel that we are being brushed off for not spending enough. Hours are not very flexible and never once offered to meet after hours or on a weekend morning.

Lance is the man. He will take care of you and your budget. What I like most about Lance is his willingness to bestow his diamond knowledge. Buying the "perfect" diamond is a daunting task. Lance listens to his clients' needs and wants, then makes it happen. Lance's diamonds are beautiful and of the utmost quality. I know this because I checked Blue Nile, Bova, and other diamond vendors. He will not pull the wool over your head. In addition, he offers an excellent variety of custom made engagement rings and jewelry. I recommend Lance to all of my friends and to you reading this feedback. He will take care of you. -The Husband

Lance is great. He worked with my fiance and custom-made my engagement ring. It was absolutely beautiful and I couldn't have imagined anything better! Lance is a really nice guy and treats his customers like old friends. We waited until 3 weeks before the wedding to get wedding bands. (oops- got a little distracted with other wedding stuff) It was no problem for Lance. He worked with us, and worked with what was left of our budget :) Got our bands and everything was great. We will continue to use Lance for jewelry in the future. I highly reccomend him. Oh and did I mention that he sells at the wholesale rate? So you save tons of money and get much higher quality pieces.

Very knowledge staff dedicated to customer satisfaction!